Honor Talk Hospital Donation Partnership Academy
A practical, family-centered training program that prepares hospital professionals to recognize potential donation opportunities, make timely referrals, collaborate effectively with the OPO, and support families with clarity and compassion.
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Connect to Purpose
Connect to Purpose introduces hospital staff to the human impact of organ donation through the experiences of donor families, transplant recipients, and the professionals who serve them. This module demonstrates how timely referrals, compassionate communication, and coordinated care can influence every stage of the donation journey. Participants will reflect on their role in honoring each patient, supporting grieving families, and creating opportunities for lifesaving transplantation.
Connect to Purpose introduces hospital staff to the human impact of organ donation through the experiences of donor families, transplant recipients, and the professionals who serve them. This module demonstrates how timely referrals, compassionate communication, and coordinated care can influence every stage of the donation journey. Participants will reflect on their role in honoring each patient, supporting grieving families, and creating opportunities for lifesaving transplantation.
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Timely Referrals
Recognizing and Making a Timely Referral prepares hospital staff to identify when a patient meets their hospital’s established referral criteria and promptly notify the designated OPO. This module explains what information to provide, why a referral does not determine donor eligibility, and when clinical changes require additional communication. Participants will learn how timely, accurate referrals support coordinated care, family communication, and potential donation opportunities.
Recognizing and Making a Timely Referral prepares hospital staff to identify when a patient meets their hospital’s established referral criteria and promptly notify the designated OPO. This module explains what information to provide, why a referral does not determine donor eligibility, and when clinical changes require additional communication. Participants will learn how timely, accurate referrals support coordinated care, family communication, and potential donation opportunities.
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The OPO's Role
The OPO’s Role introduces hospital staff to the responsibilities of the Organ Procurement Organization throughout the donation process. This module explains how OPO professionals evaluate donation potential, collaborate with the healthcare team, support families, and coordinate donation-related activities. Participants will learn how clear role boundaries and timely communication strengthen the partnership between hospitals and their local OPO.
The OPO’s Role introduces hospital staff to the responsibilities of the Organ Procurement Organization throughout the donation process. This module explains how OPO professionals evaluate donation potential, collaborate with the healthcare team, support families, and coordinate donation-related activities. Participants will learn how clear role boundaries and timely communication strengthen the partnership between hospitals and their local OPO.
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Hospital-OPO Partnership
The Hospital-OPO Relationship module explores how hospital staff and Organ Procurement Organization professionals work together to support patients, families, and the donation process.
The Hospital-OPO Relationship module explores how hospital staff and Organ Procurement Organization professionals work together to support patients, families, and the donation process.
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Medical and End-of-Life Communication
Medical and End-of-Life Communication prepares healthcare professionals to provide families with clear, compassionate, and consistent information about a patient’s condition and prognosis.
Medical and End-of-Life Communication prepares healthcare professionals to provide families with clear, compassionate, and consistent information about a patient’s condition and prognosis.
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Donation Conversations—Roles and Boundaries
Donation Conversations—Roles and Boundaries prepares hospital professionals to understand who is authorized to introduce donation and how hospital staff, designated requestors, and OPO representatives collaborate during these sensitive conversations.
Donation Conversations—Roles and Boundaries prepares hospital professionals to understand who is authorized to introduce donation and how hospital staff, designated requestors, and OPO representatives collaborate during these sensitive conversations.
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Understanding Donation Pathways
Understanding Donation Pathways introduces hospital professionals to the distinct clinical, operational, and family-support considerations involved in Donation After Brain Death and Donation After Circulatory Death.
Understanding Donation Pathways introduces hospital professionals to the distinct clinical, operational, and family-support considerations involved in Donation After Brain Death and Donation After Circulatory Death.
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Family-Centered Care Throughout Donation
Family-Centered Care Throughout Donation prepares hospital staff to provide compassionate, consistent support to families before, during, and after donation-related activities.
Family-Centered Care Throughout Donation prepares hospital staff to provide compassionate, consistent support to families before, during, and after donation-related activities.
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Service Recovery and Difficult Moments
Module 9 introduces Honor Talk’s service recovery model: Acknowledge → Listen → Take Ownership → Act → Update → Follow Through. Through realistic hospital and OPO scenarios, participants will learn how to respond when communication breaks down, expectations are unmet, or families feel ignored, pressured, or unsupported.
Module 9 introduces Honor Talk’s service recovery model: Acknowledge → Listen → Take Ownership → Act → Update → Follow Through. Through realistic hospital and OPO scenarios, participants will learn how to respond when communication breaks down, expectations are unmet, or families feel ignored, pressured, or unsupported.
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Hospital Donation Readiness Simulation
Module 10 is an interactive capstone that brings the entire Hospital Donation Partnership Academy together through one evolving patient and family case.
Module 10 is an interactive capstone that brings the entire Hospital Donation Partnership Academy together through one evolving patient and family case.
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What You'll Learn
Build ConfidenceBuild confidence in navigating donation-related moments with clarity, compassion, and purpose. Learn how to communicate effectively with families, hospital colleagues, and OPO partners—even during complex or emotionally difficult situations.
Learn New ApproachesExplore thoughtful, family-centered approaches that strengthen communication and hospital-OPO collaboration. Discover new ways to respond to challenges, prevent confusion, and create a more supportive experience throughout the donation journey.
Gain Practical ToolsGain practical tools that can be applied immediately in real hospital situations. Use conversation guides, readiness checklists, service-recovery strategies, and team-planning resources to improve coordination and family support.