HERO
Stronger Conversations.
Better Family Experiences.
Improved Authorization Outcomes.
Private, practical coaching for designated requestors who want to strengthen the human skills behind donation conversations—without losing the humanity of the work.
The Conversation Begins Before You Say a Word
Authorization conversations are shaped by more than the words a designated requestor chooses. Preparation, timing, trust, emotional awareness, listening, clarity, cultural humility, and the ability to remain present all influence what happens next.
Authorization Coaching helps designated requestors strengthen these human skills through private, practical coaching grounded in real donation conversations—not memorized scripts. The goal is to protect informed choice, honor donor intent, support families in crisis, and improve both conversation quality and authorization outcomes.
WHO THIS IS FOR
This coaching is for designated requestors who want to become more prepared, more present, and more effective in donation conversations—whether they are early in the role, experienced but facing a persistent challenge, or simply ready to sharpen the way they serve families.
• You feel confident in some cases but less steady when emotions, conflict, or resistance rise.
• You want honest feedback without feeling judged or exposed.
• You want to improve authorization outcomes without losing the humanity of the conversation.
• You want to strengthen your English-language approach or prepare more intentionally for conversations involving Spanish-speaking families.
• You want practical coaching built around real moments—not a script you are expected to memorize.
WHAT WE’LL WORK ON
PREPARATION
Reviewing donor status, family context, team alignment, language needs, likely barriers, and your own emotional readiness.
PRESENCE
Regulating your pace, tolerating silence, reading the room, and remaining attentive when pressure rises.
CONNECTION
Building trust, identifying what matters to the family, and listening to the message behind the words.
CLARITY
Using plain language, checking for understanding, and separating facts from assumptions.
RESPONSE
Addressing difficult questions and resistance without arguing, rushing, relying on a script, or making promises.
CLOSURE
Confirming the decision pathway, immediate next steps, and the support available to the family.
HOW COACHING WORKS
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We identify the moments that may be limiting your effectiveness, the feedback you have received, and the improvement you want to see.
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We use deidentified cases, focused role-play, and direct feedback to work on the conversations that matter most.
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You leave each session with a specific behavior to practice in your next appropriate family conversation.
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ItemWe track your development as a requestor and responsibly review trends in competency, authorization outcomes, and family experience.description
AUTHORIZATION INTENSIVE
$1,250
WHAT’S INCLUDED
• A baseline competency assessment and goal-setting session
• Three private coaching sessions using de-identified cases and realistic role-play
• Focused development in family readiness, message clarity, silence, difficult questions, resistance, and next-step alignment
• English-language conversation tools, with Spanish preparation prompts available when requested
• Selected readings or guided reflection from Before You Say a Word
• A final competency scorecard and personalized 30-day sustainment plan
OUTCOME FOCUS
Measurable growth in preparation, presence, connection, clarity, response, and closure—reviewed alongside responsible trends in authorization outcomes and family experience.
About
Ivan Sampson is an author, educator, and communication coach with extensive experience in organ and tissue donation, authorization conversations, and family advocacy.
His coaching approach combines real-world donation experience with years of professional instruction, including his work as an instructor with Andre Salvage and Associates. He is also the author of Before You Say a Word, a book centered on preparation, presence, self-awareness, listening, and learning to respond instead of react.
Ivan helps designated requestors strengthen their ability to remain prepared, present, and effective during some of the most consequential conversations a family will ever face.
CONFIDENTIAL. ETHICAL. FAMILY-CENTERED.
Coaching uses de-identified case information unless an appropriate written agreement authorizes otherwise. What remains private between Ivan and the designated requestor—and what may be shared in aggregate with an OPO sponsor—is established before coaching begins.
Authorization Coaching is never designed to pressure or manipulate a family. Fees are not tied to the number of authorizations obtained. This is professional communication coaching—not legal advice, clinical direction, grief therapy, credentialing, or a substitute for an OPO’s required education, policies, supervision, or regulatory responsibilities.