Chapter 5
IN THIS LESSON
You will learn a practical, step-by-step process for checking in with the patient’s bedside RN, social worker, case manager, and other care team members. Every module is created to help you focus on what matters most to you. It’s not just about gaining knowledge—it’s about moving forward with purpose.
What You’ll Learn
How to introduce yourself and explain your role to the patient’s care team.
How to identify and connect with the bedside RN, social worker, case manager, and other key team members.
How to understand the patient’s current clinical condition and plan of care.
How to gather information about the patient’s mechanism of injury or cause of illness.
How to review current medications, treatments, and recent clinical changes.
How to obtain and understand the patient’s ventilator settings.
How to identify scheduled procedures, testing, and other important clinical events.
How to determine what the family currently understands about the patient’s condition.
How to review previous communication between the care team and the family.
How to clarify who will provide future clinical updates to the family.
How to establish an ongoing communication plan between the hospital and OPO teams.
How to document relevant information and communicate timely updates to the appropriate OPO staff.
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